Return Policy

At Rebellatia, we are committed to providing our customers with high-quality home textiles and ensuring a satisfying shopping experience. We understand that sometimes products may not meet your expectations, which is why we offer a flexible return and exchange policy.

This policy outlines the steps and conditions for returning or exchanging an item. Please read through the following information carefully to ensure a smooth return process.

Conditions for Return or Exchange

To qualify for a return or exchange, the following conditions must be met:

  • Unopened and Unused Products: All products must be unused, unworn, and in their original condition. This means the items should not have been washed, used, or altered in any way.
  • Original Packaging: Items must be returned in their original packaging, including any tags, labels, and accessories. The product must be carefully packed to avoid damage during return shipping.
  • Timeframe for Returns: You may return or exchange your purchase within 30 days of purchase. After this period, we unfortunately will not be able to process returns or exchanges.

How to Return or Exchange an Item

Returning or exchanging a product with Rebellatia is easy! Here’s a step-by-step guide to help you through the process:

  • Contact Our Customer Service Team

Before sending any items back, please get in touch with our customer service team for guidance. Our team will provide you with the necessary instructions and assist with any questions or concerns you may have.

Phone: +86 185 0628 9446

Email: rebellatia@hotmail.com

Please include your order number, a brief description of the item you wish to return or exchange, and the reason for the return in your message. This will help us process your request more efficiently.

  • Receive Return Authorization

After contacting us, you will receive a return authorization (RA) number and the return shipping instructions. You will also be informed of the return address. Please note that we cannot process returns without the RA number.

  • Pack the Item Securely

To ensure the product arrives back to us in good condition, please carefully package the item in its original packaging. If the original packaging is no longer available, please use a secure and durable alternative.

  • Ship the Item Back

Once you’ve packed the item securely, you will need to ship it back to the address provided by our customer service team. We recommend using a trackable shipping service to ensure your return is delivered safely to us. Shipping costs for returns are the customer's responsibility unless the item is defective or incorrect.

  • Wait for Processing

Once we receive the returned item, our team will inspect it to ensure it meets the return conditions. We will notify you of the status of your return. If everything is in order, we will process your refund or exchange within 7-10 business days.

Refunds and Exchanges

After we receive and inspect your returned item, we will either issue a refund or process an exchange based on your preference:

Refunds

  • If you are eligible for a refund, the amount will be credited back to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
  • Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the product was damaged or incorrect.

Exchanges

  • If you wish to exchange an item for a different size, color, or product, we will ship out the new item as soon as the returned product has been processed.
  • The exchange item will be sent free of charge, but if the price differs, we will either charge or refund the difference.

Non-Returnable Items

Unfortunately, certain items are not eligible for return or exchange under our policy. These include:

  • Personalized Items: Products that have been customized or personalized in any way are not eligible for return or exchange unless they are defective or damaged.
  • Sale or Clearance Items: Items purchased during a sale or clearance event are considered final sale and cannot be returned or exchanged.
  • Opened Bedding and Linens: Due to hygiene concerns, we cannot accept returns or exchanges for opened bedding, pillows, or linens, even if they are unused. These items can only be returned if they are defective or damaged.

Damaged or Incorrect Items

We take great care to ensure your items arrive in perfect condition. However, in the rare event that you receive a damaged or incorrect item, please follow these steps:

  • Contact Customer Service Immediately: Notify us as soon as possible if the item you received is damaged or incorrect. Please email us at rebellatia@hotmail.com with photos of the damaged or wrong product, along with your order number. This will help us resolve the issue quickly.
  • Return Shipping: If the product is damaged or incorrect, we will cover the cost of return shipping. We will also send you a replacement item or offer a full refund, depending on your preference.

Customer Support

Our customer service team is here to help you with any questions or concerns regarding your return or exchange. Whether you need assistance with the process or want to inquire about a specific product, don’t hesitate to get in touch. We are dedicated to ensuring that every customer is satisfied with their purchase.

  • Phone: +86 185 0628 9446
  • Email: rebellatia@hotmail.com

We will do our best to address your issue promptly and provide you with the assistance you need.

Thank You for Choosing Rebellatia

We appreciate your trust in Rebellatia and are committed to providing you with excellent customer service. Our return and exchange policy is designed to make your shopping experience as hassle-free as possible. We want you to be delighted with every purchase, and we’ll work hard to ensure that your needs are met.

Thank you for shopping with us. We look forward to serving you again!